JPMorgan Chase
Lead Infrastructure Engineer Jun 2025 – Jun 2026
Moved to the CCB iCTO Engineering team to assist with AWS Cloud enablement, supporting application teams through their cloud journey and assisting the CCB Environment as Code (EaC) team with platform support.
- Migrated issue intake process from Jira Service Desk to ServiceNow
- Managed Enterprise Service Desk service request queue and on-call coverage (12x7) for US and India teams
- Identified, created, and implemented service request automation rules
- Designed and implemented Jira Kanban process improvements using AI / Jira MCP
- Assisted application teams using Copilot to bridge gaps between platforms
Infrastructure Engineer Nov 2022 – Jun 2025
Managed application infrastructure budgets and automation for CCB Home Lending technology, including data center migration automation for Mortgage Processing Express and Mortgage Application Express.
- Managed application infrastructure budgets for 100+ CCB Home Lending applications
- Wrote Terraform code to build on-premise infrastructure for applications
- Built configuration blueprints and trained teams on Terraform-based self-service infrastructure
- Drove performance troubleshooting and database platform improvements for Mortgage Express
Software Engineer Dec 2018 – Nov 2022
Led the Home Lending Technology SRE team managing tech refresh for MXComm, Mortgage Processing Express, and Mortgage Application Express; subsequently managed the US DBA team for HLT.
- Led a team of 8 direct reports through each application's tech refresh
- Redesigned application infrastructure to better meet scale and complexity
- Drove automation of Progress OpenEdge installation to an AaaS platform; led Progress OpenEdge DBAs across 3 US offices
Application Development Lead Jul 2017 – Nov 2018
Led a development team of 10, driving application development and design for the Home Equity platform.
- Transitioned the team from waterfall to Agile development methodology, toward a DevOps / CI model
- Acted as Design Authority for Home Equity business
- Resolved critical production issues and audited security compliance
Applications Support Manager Apr 2012 – Jun 2017
- Managed up to 12 direct reports; load balancing SME for mortgage originations platform
- Reduced breached tickets by 80% across the team
- Managed 1,500+ SSL certificate inventory; SSL/TLS protocol and cipher SME, drove uplift projects
- Created and executed disaster recovery plans across multiple sites